Dear HCC User Community,

HCC will soon switch to a new ticketing system to track support requests. We are planning to make this change at the beginning of next week, coinciding with the start of the new semester.

The [email protected] email will remain unchanged.

While the old system has been quite functional, the new system will support many new features. These include the ability to view and submit tickets via a modern web interface, mobile device support, as well as many internal features to improve HCC staff productivity. While there is never really a non-disruptive time to make such changes, we will work to make the transition as smooth as possible. New requests will automatically be forwarded to the new system; no special action is required on your part. We will run both systems for a brief period to migrate existing tickets to the new system. A follow-up email will be sent next week just prior to implementing the change with additional details.

Please send any questions or concerns to [email protected].